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        Many organisations take important decisions on the results of a customer satisfaction survey with a response rate below 20%, even below 10%, yet just a moment’s thought would demonstrate the folly of this approach. With a 10% response rate, the small mino
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    日期:2025-09-13
    Many organisations take important decisions on the results of a customer satisfaction survey with a response rate below 20%, even below 10%, yet just a moment’s thought would demonstrate the folly of this approach. With a 10% response rate, the small mino...