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日期:2024-08-21
Good communication is key to developing your customer service skills. Learn to market yourself and your organisation effectively, build rapport and success....
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日期:2024-08-23
Customer service representatives handle customer complaints, process orders, and provide information about an organization’s products and services. ... Representatives usually work in an office setting, sharing a large room with other employees. As a resu...
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日期:2024-08-26
Readings on Customer Service, from the best minds in the field ... Notes on The Ultimate Question, by Fred Reichheld The average Net-Promoter Score (NPS) for U.S. companies is less than 10% Senior managers are delusional. 96% of senior managers said they ...
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日期:2024-08-24
Learn how to improve your customer service skills so that your team provides
good customer service. Get customer ......
customer service and support skills training guide, references, standards, principles, call-centre m
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日期:2024-08-21
home » business/selling » customer service customer service customer service, customer support and skills training guide, standards and customer service code of practice, and complaints handling tips, and poor customer service case study Customer service ...
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日期:2024-08-24
In a competitive marketplace, shoppers will patronize businesses that not only deliver on value but also treat them well. Customer service goes beyond the fulfillment of a promise to provide quality service on time; businesses must placate even those patr...
Customer Service Training. Service Essentials. Moran Consulting Inc. Providing customer service trai
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日期:2024-08-22
86% of the message your customers receive on the telephone is through tone of voice. Service Essentials for Telephone develops acute tone of voice and call management skills that will make a lasting positive ......
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日期:2024-08-19
Business owners, leaders, and managers, use customer service stories to sharpen your teams' skills. Here's 25 fr The People Skills Coach . ... If you are a business owner, customer service leader, manager, or supervisor, consider using customer service st...