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日期:2024-09-10
Find out about ISO 20000, the new international IT Service Management standard that enables IT organizations (in-house, outsourced or external) to ensure their IT service management processes are aligned with the needs of the business and with internation...
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日期:2024-09-07
In contrast to the ITIL books, ISO 20000 does not offer specific advice on how to design your processes. It is rather a set of requirements which must ... ... ISO 20000 Sections (ISO/IEC 20000:2011) Related ITIL Processes (ITIL 2011) Ch. Title Remark 4 Se...
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日期:2024-09-10
ISO 14971 2007 LIBRARY Introduction to Medical Device Risk Management Overview of Medical Device Risk Management Standard Plain English Medical Device Risk Management Definitions ISO 14971 Medical Device Standard Translated into Plain English ISO ......
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日期:2024-09-06
What is ISO 20000 ("ISO20k"), and how is ISO 20000 related to ITIL V3 2011? ... our ITIL - ISO 20000 Bridge supports your ISO 20000 initiative [PDF, 16 pages]....
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日期:2024-09-07
ISO 20000 (which replaces BS15000) defines the requirements for an IT Service Management System. It sets out the main processes to deliver IT services effectively. The standard itself aligns with ITIL, the IT Infrastructure Library, and specifies the foll...
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日期:2024-09-03
ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005, by ISO/IEC JTC1/SC7 and revised in 2011.[1] It is based on and intended to supersede the earlier BS 15000 that was developed by BSI Group.[2] ISO/IEC 20...
ISO/IEC 20000-1:2011 - Information technology -- Service management -- Part 1: Service management sy
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日期:2024-09-10
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, d...
ISO/IEC 20000-2:2012 - Information technology -- Service management -- Part 2: Guidance on the appli
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日期:2024-09-03
ISO/IEC 20000-2:2012 provides guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1. ISO/IEC 20000-2:2012 enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately, and ......