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日期:2024-07-15
2009年11月4日 - Kano Model Erica Lynn Farmer CMQ/OE, CSSBB, MBB. ... Develop Functional and Dysfunctional Questionnaire. Distribute Questionnaire....
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日期:2024-07-15
The Kano Model – What is it? (cont.d). 4. Customer requirements can be classified by questionnaire. ○. Each question has two parts. . How do you feel if that ......
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日期:2024-07-17
Key words: Shanghai Disneyland, Kano model, Customer satisfaction. 1. .... If the questionnaire conducted for the Kano model includes sufficient customer-....
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日期:2024-07-18
Departing from Kano's model of customer satisfaction, a methodology is introduced .... The starting point for constructing the Kano questionnaire are the product ......
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日期:2024-07-17
In this step, practitioners can benefit from Kano analysis, a model for classifying customer responses. The following case study illustrates its use....
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日期:2024-07-16
paper proposes an analytical Kano (A-Kano) model with focus on customer ... derived from Kano questionnaires and surveys; (2) Kano classifiers, which con-....
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日期:2024-07-17
The Kano Model & User Experience. ◇ Workshop ... from other disciplines. ○ Kano Model from Business ... Kano Questionnaire Answers: 1. I like it. 2. I expect it ......
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日期:2024-07-22
Answers to the most frequently asked questions about the Kano Model and similar customer analysis methods....