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      • www.google.com.tw
        服務藍圖(Service Blueprinting)顧客常常會希望提供服務的企業全面地瞭解他們同 企業之間的關係,但是,服務過程往往是高度分離的,由一系列分散的活動組成, ...
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      • www.google.com.tw
        The service blueprint is a technique used for service innovation, but has also found applications in diagnosing problems with operational efficiency and can be  ...
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    日期:2024-08-28
    The blueprint is an operational tool that describes the nature and the characteristics of the service interaction in enough detail to verify, implement and maintain it ......
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    日期:2024-08-22
    2013年1月23日 ... 自從1984年Shostack提出以服務藍圖(Service Blueprinting)來檢視服務產出過程之 論述,服務藍圖即成為服務流程分析的重要工具之一。以下就 ......
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    日期:2024-08-23
    1. Service Blueprinting: A Practical Technique for Service Innovation. Mary Jo Bitner. PetSmart Chair in Services Leadership. Center for Services Leadership....
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    日期:2024-08-23
    Create a new Service Blueprint collaboratively and share it with your team with our free tool....
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    日期:2024-08-27
    12 May 2010 ... Service blueprint is a picture or map that accurately portrays the service system so that different people involved in providing it can understand ......
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    日期:2024-08-27
    A service blueprint is an operational planning tool that provides guidance on how a service will be provided, specifying the physical evidence, staff actions, and ......
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    日期:2024-08-24
    20 Aug 2014 ... With this post, we examine one of the primary tools of service design: the service blueprint. Today's products and services are delivered through ......