The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Servic

The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Servic

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日期:2024-07-07
Call Center Magazine: "...a book that makes a powerful argument for turning your call center into the kind of corporate asset that executives only dream about." Review """Donna Fluss really gets it. She knows firsthand how to get the most value out of tha...看更多